Truly The One — Refund Policy

Effective Date: September 10, 2026

Last Updated: September 10, 2026

This Refund Policy explains how billing, cancellations, and refunds work for Truly The One (the "Service"), operated by Truly The One LLC. It applies to all purchases made through the Service.

1. Subscriptions and Billing

Truly The One offers three paid memberships: Connect ($9.99 per month), Global ($19.99 per month), and Marry with Intent ($29.99 per month). All prices are in U.S. dollars.

Memberships are billed in advance on a recurring monthly basis and renew automatically at the end of each billing cycle until cancelled. Payments are processed by Stripe.

2. Cancelling Your Membership

You may cancel at any time from Profile and Settings within the app, or by emailing support@trulytheone.com.

Cancellation stops future billing. It takes effect at the end of your current billing cycle, and you keep full access to your paid features until that date. Cancelling partway through a cycle does not shorten your access and does not by itself generate a refund for the remainder of that cycle.

3. When We Provide Refunds

We will issue a full refund in the following circumstances:

• First-time subscribers: if you request a refund within 7 days of your first payment on a new membership, we will refund that payment in full.
• Duplicate charges: if you were charged more than once for the same billing period, we refund the duplicate in full.
• Charges you did not authorise: if a payment was made without your permission, we refund it in full and secure the account.
• Service failure: if a technical fault on our side prevented you from using the paid features you were billed for, we refund that billing period in full.

4. When We Do Not Provide Refunds

• Renewal payments after your first billing period, except where required by law.
• The remainder of a billing cycle you have already begun, when you choose to cancel.
• One-time purchases that have already been used, such as spotlight time that has run or call minutes that have been consumed. Unused one-time purchases are refundable.
• Accounts removed for violating our Terms of Service or Acceptable Use Policy. Removal for prohibited conduct does not entitle you to a refund of any kind.

5. The Marry with Intent Guarantee

Marry with Intent includes a guarantee: if you complete two paid billing cycles without a mutual match, your third cycle is free and you are assigned a profile coach.

This guarantee is provided as a free billing cycle. It is not a cash refund, and it does not replace or limit any refund right described in this policy.

6. How to Request a Refund

Email support@trulytheone.com with the email address on your account, the approximate date and amount of the charge, and a short description of the problem. We aim to respond within 2 business days.

Approved refunds are returned to the original payment method. Once we issue a refund, it typically takes 5 to 10 business days to appear on your statement, depending on your bank or card issuer.

7. Purchases Made Through an App Store

Purchases made inside the Truly The One app are processed by Stripe and handled under this policy. If you ever purchase through a third-party app store, that store's own refund process applies and you should contact them directly.

8. Your Statutory Rights

Nothing in this policy limits any refund or cancellation right you have under applicable consumer protection law. Where the law gives you a stronger right than this policy, the law applies.

9. Changes to This Policy

We may update this policy. Material changes will be posted on this page with a revised effective date. Changes do not apply retroactively to purchases already made.

10. Contact

Truly The One LLC
support@trulytheone.com